Last Updated: 5th September 2025
This Privacy Policy explains how Kivo team ("we," "us") collects, uses, and shares your information when you use our social application (the "KIVO").
1. Information We Collect
Information You Provide:
• Account Data: Name, email, phone number, date of birth, gender, profile photo, and bio.
• Content You Create: Messages, photos, videos, voice chats, live streams, and comments.
Information We Collect Automatically:
• Usage Data: How you interact with the App (features you use, time spent, people you interact with).
• Device Information: IP address, device type, operating system, unique device identifiers, mobile network information.
• Location Information: Precise or approximate location data from your IP address or GPS (if you grant permission).
Information from Third Parties:
• If you log in via a social media account (e.g., Facebook, Google), we receive certain information from them as per your permissions on their platform (e.g., friend list, profile info).
2. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and personalize the App and your experience.
• Facilitate communication and connection between users.
• Develop new features and improve the App.
• Process transactions and send you related information (purchase confirmations).
• Communicate with you about products, services, offers, and events.
• Monitor and analyze trends and usage.
• Protect the safety and security of our users and the App (e.g., detect and prevent fraud and spam).
3. How We Share Your Information
With Other Users: Your profile information and public content (posts, streams, comments) are visible to other users as per your privacy settings.
With Service Providers: We share data with vendors who help us operate (hosting, analytics, payment processing, customer support). They are contractually obligated to handle it securely and only for our purposes.
For Legal Reasons: We may disclose information if we believe it's necessary to comply with a law, regulation, legal request, or to protect the rights and safety of ourselves and others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset.
4. Your Choices and Rights
Profile Information: You can review and edit your profile information at any time in the App's settings.
Location Data: You can enable or disable location services via your device settings.
Push Notifications: You can opt-out of push notifications via your device settings.
Account Deletion: You can delete your account and associated data through the App's settings. Note: Some data may be retained for legitimate legal or business purposes (e.g., transaction records) even after account deletion.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Age Restriction
Our App is not allowed for children under 18. We do not collect personal information from users under 18.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
8. Security
We implement robust security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. Changes to This Policy
We may update this policy. We will notify you of any material changes by posting the new policy on the App and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact our Data Protection Officer at: [email protected].